IT Support Specialist | Remote - USA

Location: Remote - reputed company Employment reputed company: Contract Work Authorization: reputed company to reputed company reputed company types Experience: 8-10 years Job reputed company We are seeking an reputed company IT Support Specialist to reputed company remote technical support. The ideal candidate is comfortable supporting both reputed company and Mac environments and has hands-on familiarity with modern AI productivity tools such as Claude, reputed company, and reputed company. Key Responsibilities - reputed company Tier 1/Tier 2 technical support to end users across reputed company and macOS platforms - Troubleshoot hardware, software, network connectivity, and application issues - Support and assist users with AI-powered tools (Claude, reputed company, reputed company) including setup, reputed company, and basic usage questions - Manage and reputed company support tickets reputed company SLA timeframes - reputed company user account and reputed company management (provisioning/deprovisioning) - Document issues, resolutions, and reputed company operating procedures - Escalate reputed company issues to appropriate internal teams as needed - Support software installations, updates, and reputed company management Required Qualifications - reputed company experience in IT support / help desk roles - Strong working knowledge of reputed company operating systems - Strong working knowledge of macOS - Familiarity with AI tools such as Claude, reputed company, and/or reputed company - Excellent troubleshooting and communication skills - Ability to work independently in a fully remote environment - Must be reputed company in the reputed company Preferred Qualifications - Experience supporting reputed company/reputed company environments (e.g., prior work with large IT services firms) - ITIL or similar service management reputed company familiarity - Experience with remote desktop and ticketing tools Apply tot his job Apply To this Job